Refund policy
Returns must be initiated within 30 days of receiving your order.
Items must be unused and in their original packaging. Please note that, unfortunately, we do not offer free returns at this time. The buyer is responsible for return shipping costs.
How does the return process work?
Please let us know within 30 days of receiving your order by emailing support@aufiere.com.
Your request will be reviewed by our customer support team and, once we have confirmed the situation, we will contact you by email with the following options:
- Receive a new product identical to the one you ordered.
- Receive a product of similar value.
- Receive a store credit for the value of the product to use on future purchases.
Please note that once an order has been placed, it cannot be edited or canceled before delivery. All orders are processed immediately to ensure timely delivery.
Are returns free?
Unfortunately, we do not offer free returns at this time. The buyer is responsible for the cost of shipping the return to our warehouse in China.
How long do I have to return an item?
Once you receive your order, you have 30 days to request a return.
My item is defective
We're sorry to hear that. Occasionally, products may be damaged during shipping, or the wrong item may be sent.
We will always send a free replacement package the first time, but unfortunately we cannot issue a refund at that stage.
If the replacement item also arrives defective, we will then issue a full refund of the amount paid.
When and how will I receive my refund?
Refunds are typically issued to the original payment method.
We generally complete refunds within 1 to 2 business days. Depending on your payment method, the amount may be credited immediately or after a short period of time.
Lost or returned package?
If a package is lost or cannot be delivered due to a shipping issue, we will send a new package right away.
Please contact our customer support team by email at support@aufiere.com.